Let’s get your cat
back to cosy.
Start with these steps. For a beta issue that persists, reply through the same private channel that supplied your build.
Account & invitations
Use the same Apple or Google account you used before. Open your invitation on the device with the beta installed, then confirm joining in the app. Opening a link here never joins a Clowder automatically.
A purchase is missing
Open Shop and choose Restore purchases. Check that the store account and Purrents account match the original purchase. For billing or cancellation, use Apple or Google’s subscription settings.
Something looks wrong
Send your beta contact the build name, device model, what you tapped, and what happened. A screenshot can help. Never send passwords, sign-in codes, private keys or a complete payment-card number.
Privacy & leaving
Control optional services in Settings. To remove an online account, use the signed-in deletion flow in the app or on the web. A request requires your sign-in and explicit confirmation.
Account deletion steps →